Privacy Policy

Effective Date: 27th August 2025

This Privacy Policy explains how TR Motors LTD (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website or services.

By using our website or engaging with us, you agree to the collection and use of information in accordance with this Privacy Policy.

If you have any questions or concerns, please contact us at:
tr-motorsales@outlook.com
Unit 13 Nidd Valley Business Park Knaresborough HG5 9JA
07471892842

1. Who We Are

Data Controller: TR Motors LTD
We are responsible for deciding how and why your personal data is used and ensuring it is processed in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018).

2. Information We Collect

We may collect and process the following types of personal information about you:

  • Identity and Contact Data: name, phone number, email address, and postal address.

  • Transaction Data: vehicle purchase details, payment records, and warranty information.

  • Marketing and Communication Data: preferences for receiving marketing or updates from us.

  • Technical Data: IP address, browser type, and usage information (if you visit our website).

  • Financial Data: bank account details and payment information, used only for processing payments to or from you (for example, refunds, part-exchange settlements, or vehicle purchases).

We collect this data when you:

  • Fill out an enquiry or quote form on our website.

  • Contact us by phone, email, or in person.

  • Purchase or express interest in a vehicle.

  • Subscribe to our marketing or updates.

3. How We Use Your Information

We use your information to:

  • Process your enquiries and vehicle purchases.

  • Provide quotes and respond to your requests.

  • Carry out our contractual obligations to you.

  • Send you information about similar vehicles or services.

  • Comply with legal and regulatory obligations.

  • Improve our products, services, and website.

4. Legal Bases for Processing

We process your personal data under one or more of the following lawful bases:

  • Contractual necessity: to perform a contract or take steps at your request before entering into one.

  • Consent: where you have given clear consent (e.g., for marketing emails).

  • Legitimate interests: to follow up on enquiries and improve our customer service.

  • Legal obligation: where processing is required by law (e.g., tax, finance, or insurance regulations).

5. Who We Share Your Information With

We may share your information with trusted third parties, including:

  • Vehicle finance or warranty providers (when requested by you).

  • Professional advisers such as accountants and legal representatives.

  • IT service providers, hosting companies, and website analytics partners.

  • Law enforcement or regulatory authorities if required by law.

We will never sell your personal information to third parties.

6. Data Retention

We only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including legal and reporting requirements.

  • Customer and sales data: up to 7 years (for tax and accounting compliance) if you have purchased a vehicle.

  • Marketing data: until you withdraw your consent or unsubscribe.

When data is no longer needed, we securely delete or anonymise it.

7. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your data (“right to be forgotten”).

  • Object to or restrict processing in certain circumstances.

  • Withdraw consent at any time (for example, to stop receiving marketing).

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you are unhappy with how we handle your data.

To exercise your rights, please contact us at tr-motorsales@outlook.com.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience, analyse traffic, and personalise content.

You can choose to accept or decline cookies through your browser settings.

9. Data Security

We use appropriate technical and organisational measures to keep your personal data secure and prevent unauthorised access, use, or disclosure.

While we take reasonable precautions, no online system is completely secure, and we cannot guarantee absolute protection.

10. Updates to This Policy

We may update this Privacy Policy periodically.
The latest version will always be posted on our website with the updated effective date.

Please check this page from time to time to stay informed of any changes.