What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is 1063606. You can check this on the FCA's website www.fca.gov.uk/register or by contacting the FCA on 0300 500 8082.

Treating customers fairly

TR Motors Ltd is committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day-to-day business activities. We aim to ensure that the TCF principle is embedded and rooted in everything that we do. This principle underpins how we operate and function as a business.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed. You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?

We offer a limited number of finance products from a selected panel of lenders. Customers can view these products on our website https://www.tr-motors.co.uk or through talking with a member of staff in our showroom. We would advise you to consider your options and decide if they meet your requirements. TR Motors Ltd is a credit intermediary, not a financial advisory service nor a lender.

What will you have to pay us for our services?

We do not charge a fee for the introduction to the finance provider.

Commission Disclosure

We will typically receive a commission payment from the finance provider if you decide to enter into an agreement with them. The amount of commission can be made available to you upon request over the phone and/or in writing.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don't hesitate to ask us for further explanations, help and support.

It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

What to do if you have a complaint

If you wish to make a complaint, the first step is for us to understand your complaint. You can contact us by:

  • Phone: 01423 449449
  • Post: TR Motors Ltd, T R Motors Ltd, Unit 13, Knaresborough, North Yorkshire, HG5 9JA
  • Email: [email protected]

Please provide your name and a contact number where we can reach you between the hours of 09:00–17:00 Monday to Friday.

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman. You must do so within six months of the date of the final response letter. You can contact them:

  • By phone: 0800 023 4567
  • By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
  • By email: [email protected]

What our customers say about us

Our Reviews

Used Tom and Rebecca to source and purchase my car, 11/10 customer service from start to finish. Very patient with all my questions and long spec list, can't fault them. Car was spotless with fresh service and MOT, ideal experience!
— Isabelle
Highly recommend TR Motors for excellent service. We are well pleased with our Dacia Duster, Tom and Becky took the sting out of second hand car hunting for us, offering a selection of quality cars with a 'no pressure' sales service with excellent back up and warranty. Many thanks guys!
— Philip
Couldn't ask for better people to buy a car from. Will definitely use again in the future. Very helpful, friendly and such a relaxed atmosphere. Never knew buying a car from someone could be so smooth and easy. Thanks guys 😊
— Lyndsay Winterbottom
I cannot thank Tom of TR Motors enough. After searching for a car, we came across a Volvo Tom had in stock. After asking if we could view it out of normal hours, he went out of his way to accommodate us, and what a pleasure it was. Tom is straight talking and honest about everything, his attention to detail is excellent, the car looked like brand new, and to top it off he even delivered it to our door. We have never had service like this when buying a new car. If you need a top quality used car, Tom is your man to contact. Thanks Tom, excellent service.
— Dean Howlett
Highly recommend! I feel very lucky to have found TR Motors when purchasing my first car. Tom and Becky are lovely genuine people who have made the process of buying a car incredibly straightforward with zero pressure. Nothing was too much trouble and Tom even kindly delivered the car to me a few days after viewing. A really fabulous business and my partner and I have no doubt that we will be returning back to TR Motors in the future whenever we choose to upgrade our car. 😊
— Holly
As a motor trader, buying from another trader always feels a little strange to me - why are the selling it, is it as described, what am I going to find when I get there, when it goes on the ramp, let alone when you make a trip from Devon to collect with the car paid for relying on driving it back home. I got in touch with Tom last week about an XC70 he had listed on a trade forum, he answered all my questions in a straight forward and honest manner. I sent the money and a week later I sent my parents up to meet Tom and collect the car on the train. Tom collected them from the station, showed them the car ahead of them driving it back 350 faultless miles. The car is in superb condition, truly 1 owner and full Volvo history. Just as described and a proper gem. Looking forward to putting some miles on it, and of course making it my own. Pleasure doing business.
— Jamie Plummer
A brilliant small business selling really good quality, honest value cars at very competative prices. Thanks Tom for your excellent trusted service- I look forward to returning in the future. Highly recommended. J. Richard Powell
— Richard Powell
Had a great buying experience, dealt with Tom when buying my car and he was very quick with replying to any questions I asked during the process, gave me plenty of time to sort out my finances and I never felt rushed. I got an absolutely competitive price, and highly recommend TR Motors.
— Josh Temperton
Fantastic service from Tom & his team today. They have a real good set up and as soon as I pulled up I knew it was exactly the type of place I would be happy buying a car from. Really flexible and top quality customer service. Very happy indeed. Cheers 👍🏻
— Jack
Tom is a lovely genuine guy and I was impressed with the presentation of the vehicles.
— Brian R
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